Dream Beyond the Clouds

Terms & Conditions

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

2. The full fee for Dream Beyond the Clouds services is due on booking your Consultation with Dream Beyond the Clouds.

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

Less than 24 hours’ notice – no amount will be refunded

48  hours’ notice – 50% of full amount will be refunded

More than 4 days notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 24 hours of the booking time, Dream Beyond the Clouds, on a case by case basis, may accept a rescheduled appointment.

5. Dream Beyond the Clouds reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Dream Beyond the Clouds cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. In respect of each programme (the “Programme”) granted by Dream Beyond the Clouds to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

7. Advice given by Dream Beyond the Clouds is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

8. Dream Beyond the Clouds placed here advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

9. If the Client’s child has an underlying health condition, Dream Beyond the Clouds reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

10. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Dream Beyond the Clouds (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

11. Dream Beyond the Clouds is contactable at any time but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.

12. Dream Beyond the Clouds reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Dream Beyond the Clouds team.

13. Dream Beyond the Clouds reserves the right to change the Terms & Conditions at any time.